Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at our mail sales@govirtualitstore.com Please note that returns will need to be sent to the following address: 34 Magnolia Ave, Smyrna, DE 19977, United States
If your return is accepted, we’ll send you a return shipping label in the box and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@govirtualitstore.com

Remember that you must contact us first to return the product for eligible for the return.

We accept the return under the following conditions:

• You must contact us first at our mail before returning the product.
• The item is not damaged or defective by you.
• The return window is within 30 days.
• Products must be in new and resellable condition.
• Have a strong reason for return. 

Our return department will carefully review all details, so please keep your information accurate, truthful, and valid.

Following the completion of the investigation, you will receive an email from us to your verification email address.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. No cost for defective products and customer remorse.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please get in touch with us at sales@govirtualitstore.com

No restocking fee.

CONTACT INFORMATION:

👤 Support 24/7

📞 Phone: +1 509-400-6247

📩 Email: sales@govirtualitstore.com

🏦 Address: 34 Magnolia Ave, Smyrna, DE 19977, United State.