Grandstream GXW4501 – VoIP gateway

Return & Refund Policy

The customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. To ensure a hassle-free shopping experience, we offer a 30-day return and refund policy.

30-Day Return Policy

• You can return any product within 30 days of receiving it.
• To be eligible for a return, the product must be in its original condition, unused, and in the original packaging.
• Please include all original accessories, manuals, and any other items that came with the product.

Return Process

Initiate a Return:

Contact our customer support team at support@govirtualitstore.com  to initiate a return. Provide your order number and reason for the return.

Receive Return Instructions:

Our team will provide you with detailed return instructions, including the return address.

Ship the Product:

Carefully pack the product in its original packaging and ship it back to us using a trackable shipping method. Please keep the shipping receipt for your records.

Refund Policy

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a week.
• Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

• If you received a defective or damaged product, we offer exchanges. Please contact our customer support team to arrange an exchange.

We are dedicated to ensuring your satisfaction. If you have any questions or concerns about our return and refund policy, please contact our customer support team. We are here to help you.